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Why Zurich trams still run on time

Four minutes between trams, all day. The timetable is a design object, and it is printed at every stop.

A yellow and red tram in a city street
Photo by Lukas / Unsplash

The first thing a visitor notices is that nobody runs for the tram. The next one is already on the board, and it is never far away.

A timetable you can memorise

Lines run at fixed intervals that repeat every hour, so the departures at a stop are the same minutes past the hour all day. People stop reading the timetable after a week. That is the point.

Steps with a yellow handrail against a yellow wall
Clear signs and one colour for one meaning: the same idea at every stop. Photo by Vlado Paunovic / Unsplash

Priority, not speed

The trams are not fast. They are given priority at traffic lights and their own lanes on the busiest streets, so they are rarely late. Reliability turns out to matter more than speed.

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Lena Hartmann

Writes about rooms, objects, type and the cities that hold them. One piece a week, every Sunday.

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